ANTASENA: Governance and Innovation Journal

Potensi Collaborative Governance dalam Optimalisasi Pemanfaatan Lahan Perusahaan melalui Kemitraan Multipihak bagi Peningkatan PAD dan PADes

2026-04-25T11:29:02+08:00

Optimizing the utilization of corporate land is a strategic approach to enhancing regional and village fiscal capacity through productive economic activities involving multiple stakeholders. In Lebak Regency, the existence of extensive corporate land resources provides significant opportunities to increase Regional Original Revenue (PAD) and Village Original Revenue (PADes). However, the utilization of this potential continues to face challenges related to governance, coordination, and stakeholder collaboration. This study aims to analyze the potential of collaborative governance in optimizing corporate land utilization through multi-stakeholder partnerships to enhance PAD and PADes in Lebak Regency. The research employed a descriptive qualitative approach supported by quantitative data. Data were collected through document analysis, in-depth interviews, and secondary data analysis related to land management and regional economic development. The findings reveal that corporate land in Lebak Regency possesses substantial potential, covering an area of 4,611.75 hectares with diverse economic commodities and business opportunities that can contribute to increasing PAD and PADes. Nevertheless, its utilization remains suboptimal due to unequal land distribution, the lack of integrated cross-sectoral development, and weak coordination among stakeholders. The study proposes a collaborative governance model emphasizing four key dimensions: starting conditions, facilitative leadership, institutional design, and collaborative processes. The model demonstrates that effective collaboration among local governments, private companies, regional-owned enterprises, and village governments has the potential to improve governance effectiveness and strengthen regional and village fiscal capacity in a sustainable manner.

Analisis Komparatif Pengelolaan Sampah Makanan di Indonesia dan Singapura

2026-04-21T17:10:12+08:00

Sampah makanan (food waste) merupakan salah satu permasalahan lingkungan global yang semakin mendapat perhatian karena berdampak pada keberlanjutan lingkungan, ketahanan pangan, dan efisiensi pemanfaatan sumber daya. Di kawasan Asia Tenggara, Indonesia dan Singapura menunjukkan karakteristik yang berbeda dalam pengelolaan sampah makanan, baik dari aspek kebijakan, teknologi, maupun partisipasi masyarakat. Penelitian ini bertujuan untuk menganalisis dan membandingkan strategi pengelolaan sampah makanan di Indonesia dan Singapura dengan menggunakan pendekatan ekologi yang mempertimbangkan dimensi lingkungan, sosial, dan teknologi. Penelitian menggunakan metode kualitatif dengan pendekatan studi kepustakaan melalui analisis berbagai literatur ilmiah, dokumen kebijakan, laporan pemerintah, dan data sekunder yang relevan. Hasil penelitian menunjukkan bahwa sampah makanan masih menjadi kontributor terbesar timbulan sampah di Indonesia, mencapai 39,82% dari total sampah nasional. Berbagai upaya telah dilakukan pemerintah melalui program seperti Gerakan Selamatkan Pangan (GSP), namun implementasinya masih menghadapi tantangan berupa rendahnya kesadaran masyarakat, keterbatasan infrastruktur pengolahan, dan belum optimalnya pemanfaatan teknologi. Sebaliknya, Singapura mampu mengelola sampah makanan secara lebih efektif dengan proporsi yang lebih rendah melalui penerapan kebijakan yang terintegrasi, pendidikan lingkungan yang kuat, serta pemanfaatan teknologi pengolahan dan pemulihan energi. Penelitian ini menunjukkan bahwa keberhasilan pengelolaan sampah makanan memerlukan sinergi antara kebijakan, inovasi teknologi, dan perubahan perilaku masyarakat. Pengalaman kedua negara dapat menjadi pembelajaran penting dalam mewujudkan sistem pengelolaan sampah makanan yang lebih berkelanjutan.

Kualitas Pelayanan Bank Jateng Terhadap Pembayaran UKT Mahasiswa

2026-04-30T21:02:37+08:00

This study aims to analyze the quality of Bank Jateng's services in supporting the payment of Single Tuition Fees (UKT) for Tidar University students using the SERVQUAL approach. This study uses a quantitative descriptive method using a random sampling technique on 90 students of the Faculty of Social and Political Sciences, Tidar University, class of 2025. Data were collected using a questionnaire with a Likert scale and the data was processed using SPSS version 31 to produce frequencies, percentages, and average values for each indicator. The results of the study showed that most respondents gave positive assessments to all service dimensions, especially in the aspects of empathy, responsiveness, and assurance with a satisfaction level reaching 86.7%. Indicators that meet student expectations include facilities, clarity of information, service skills, and transaction security. Good service quality plays a direct role in student satisfaction and trust 1 as service users. However, improvements to the system aspect are still needed to minimize transaction errors. Consequently, optimal service can increase the efficiency of educational administration and user loyalty to Bank Jateng services.

Implementasi E-Budgeting dalam Pengelolaan APBD Kota Surabaya dalam rangka Meningkatkan Transparansi Keuangan Daerah

2026-05-04T11:56:43+08:00

This study is motivated by the problem of low transparency and the high risk of manipulation in regional budget management, which drives the need for digital transformation in public governance. The City of Surabaya, as a pioneer in implementing an electronic budgeting system, is used as the object of analysis to assess the extent to which the system enhances openness, accountability, and efficiency in public financial management. The study aims to examine the effectiveness of this system in supporting clean governance and strengthening public trust. The research employs a qualitative approach with a descriptive analytical method, utilizing secondary data such as policy documents, financial reports, and observations of the digital system used by the local government. The analysis process involves identifying the relationship between system features and transparency indicators, followed by a systematic evaluation of implementation to assess the alignment between planning and actual practice. The findings indicate that the electronic budgeting system strengthens internal control through system locking mechanisms, standardized pricing, and digitally traceable activity records. In addition, open access to information enables public oversight, thereby enhancing government accountability. However, challenges remain, particularly in terms of limited human resource capacity and gaps in digital literacy that may hinder implementation effectiveness. Therefore, strengthening capacity and adopting inclusive strategies are essential to ensure the sustainability and equitable benefits of the system.

Analisis Partisipasi Politik Digital oleh Mahasiswa dalam Menyuarakan Aspirasi Kebijakan Publik

2026-05-05T16:36:49+08:00

Digital political participation among students has grown significantly alongside the increasing use of social media as a platform for expressing public aspirations. However, its effectiveness remains contested due to the prevalence of slacktivism and the limited empirical evidence regarding its actual contribution to public policy processes. This study aims to examine the influence of digital political participation on students’ ability to articulate public policy aspirations. A quantitative survey approach was employed involving 72 students from the Public Administration Study Program at Universitas Tidar, selected through simple random sampling. Data were collected using an online questionnaire based on a five-point Likert scale and analyzed through Pearson correlation and simple linear regression. The findings reveal that digital political participation has a positive and significant effect on students’ ability to voice public policy aspirations (r = 0.682; p < 0.01; R² = 0.465). These results indicate that higher levels of engagement in digital political activities are associated with a greater capacity to express and disseminate policy-related aspirations. The findings also support the Uses and Gratifications Theory, suggesting that students utilize social media to fulfill cognitive, personal integrity, and social interaction needs. Nevertheless, slacktivism remains a challenge, as symbolic online actions often fail to translate into meaningful civic engagement. This study contributes to the growing literature on digital democracy in Indonesia and highlights the importance of strengthening critical political literacy and fostering more substantive forms of student participation in digital spaces.

Evaluasi Program R1N1 dalam Meningkatkan Derajat Kesehatan Masyarakat di Kota Surabaya

2026-05-06T14:38:56+08:00

The R1N1 Program (One Neighborhood Unit, One Health Worker) is an innovation initiated by the Surabaya City Government to improve community access to health services through a community-based approach. However, the effectiveness of the program in achieving its intended objectives requires comprehensive evaluation. This study aims to evaluate the implementation of the R1N1 Program using the Context, Input, Process, Product (CIPP) evaluation model developed by Stufflebeam. A qualitative descriptive approach with a theoretical evaluation design was employed in Wonokromo District, Surabaya. Data were collected through in-depth interviews, field observations, and document analysis. Informants were selected using purposive sampling and included health workers, service users, and representatives from community health centers (Puskesmas). The findings indicate that the R1N1 Program is conceptually aligned with the principles of Primary Health Care (PHC), yet several implementation challenges remain. In the context dimension, the program lacks clear differentiation from existing community-based health services. In the input dimension, limited human resources and inadequate facilities contribute to increased workloads for health workers. The process dimension reveals inconsistencies in service schedules, which negatively affect community participation, particularly among productive-age groups. In the product dimension, the program has not demonstrated significant outcomes in reducing patient queues at community health centers or improving overall community health status. The study concludes that the effectiveness of the R1N1 Program can be enhanced through stronger program design, improved resource allocation, more adaptive service arrangements, and integrated health information management systems to ensure sustainable program performance.

Pengaruh Perceived Ease of Use terhadap Behavioral Intention Penggunaan TikTok Shop pada Mahasiswa

2026-05-09T16:31:29+08:00

This study aims to analyze the influence of Perceived Ease of Use on Behavioral Intention of TikTok Shop use in students. The method used in this study is quantitative with an associative approach. The variables of this study consist of PEOU independent and BI dependent variables. The data was obtained through the distribution of a Likert scale questionnaire to students of FISIPOL Tidar University. The study population was students using TikTok Shop, with a sample of 91 respondents determined using the Slovin formula at a margin of error of 5%. The sampling technique used was probability sampling with the criteria that respondents had used TikTok Shop. The resulting data analysis included validity, reliability, and simple linear regression tests using SPSS 31.0. And the results showed that all instruments were valid and reliable with a Cronbach's Alpha value of > 0.60. The regression test showed that PEOU had a positive and significant effect on BI with a significance value of 0.001 (<0.05) and a determination coefficient of 0.593. This means that 59.3% of BI variations are explained by PEOU. In conclusion, the higher the perception of ease of use, the higher the intention of students to use TikTok Shop.

Analisis Kualitas Layanan Digital Tata Usaha Berdasarkan Persepsi Mahasiswa Menggunakan Pendekatan WebQual 4.0

2026-05-09T00:10:43+08:00

This study aims to analyze the quality of digital administrative services using the WebQual 4.0 approach based on students’ perceptions. The study employed a quantitative method through the distribution of questionnaires to 96 students of the Faculty of Social and Political Sciences, Universitas Tidar, who had previously used digital administrative services. The research instrument was designed using a 1–5 Likert scale to measure the three main dimensions of WebQual 4.0, namely usability, information quality, and service interaction quality. The results indicate that the overall quality of digital administrative services falls into the “good” category. The usability dimension obtained the highest score, particularly in terms of ease of access to service contacts, navigation functions, and website loading speed. In addition, the quality of service interaction was also considered good due to the use of multi-channel communication media, such as WhatsApp and websites, which facilitated communication between students and administrative staff. However, the information quality dimension still showed several weaknesses, especially regarding the relevance and completeness of the information provided to students. These findings indicate that digital administrative services should not only be supported by user-friendly systems, but must also provide clear, relevant, and user-oriented information. Therefore, the development of digital administrative services is expected to serve as an evaluation material for improving more effective, responsive, and student-oriented administrative services in the era of higher education digital transformation

Digital Divide di Daerah Kepulauan: Hambatan dan Peluang dalam Transformasi Digital Pelayanan Publik di Kabupaten Halmahera Utara

2026-05-09T18:52:28+08:00

The Indonesian government is currently promoting the use of information and communication technology (ICT) in the provision of public services through the Electronic-Based Government System (EBGS). However, the implementation of digitalization is not yet evenly distributed, espeially in island regions. This is because the digital divide still exists between urban and island regions. This study aims to determine the form of the digital divide in island regions, the obstacles faced, and opportunities that can be utilized to accelerate the digital transformation of public services in North Halmahera Regency. This study used a qualitative method with a descriptive approach. Data were collected through observation, interviews, and documentatio. The research results refer to fourdimensions, namely Material Access, Skills Access, Motivation Access, and Utilization Access. Material access shows that several island in North Halmahera Regency still have difficulty accessing the internet due to limited digital infrastructure. Skills access shows that some island communities do not yet have an understanding of how to use digital devices. Motivation access shows that some island communities have low interest in using technology. Utilizaton access shows that some island communities have not utulized to accelerate the digital-based services. This study also found opportunities that can be utilized to accelerate the digital transformation of public services in North Halmahera Regency, namely by expanding internet network access, building network towers, and digital outreach and training for the community. Therefore, collaboration between the government and the community is needed to reduce the digital divide and improve the quality of public services in island areas

Tingkat Penerimaan SIPD RI berdasarkan UTAUT2 di Kabupaten Magelang

2026-05-09T16:36:52+08:00

The rapid development of information technology requires government institutions to continuously improve the quality of digital services to support work effectiveness. One of these systems is the Regional Government Information System of the Republic of Indonesia (SIPD RI) administration module, which plays an important role in supporting regional financial administration processes. However, the implementation of the SIPD RI administration module in regional financial administration still faces several challenges, such as unstable server access, system complexity, user adaptation processes, and limited technical support that may affect system usage. This study employed a quantitative method with a modified Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model to analyze the factors influencing user acceptance. Data were collected through questionnaires distributed to 124 respondents from 31 Regional Apparatus Organizations (OPD) in Magelang, consisting of secretaries, heads of finance sub-divisions, and treasurers. Data analysis was conducted using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach with the assistance of SmartPLS 4.0 software. The results showed that effort expectancy and social influence had a positive and significant effect on behavioral intention. Furthermore, habit and behavioral intention had a positive and significant effect on use behavior. However, performance expectancy did not affect behavioral intention, and facilitating conditions also did not affect use behavior. These findings indicate that user acceptance of the SIPD RI administration module is more influenced by ease of use, social influence, and user habits rather than perceived usefulness and the availability of supporting facilities in system usage.

Model Kolaborasi Pentahelix dalam Pengembangan Ekonomi Kreatif di Dinas Pariwisata Provinsi Banten

2026-05-26T01:11:38+08:00

Creative economy development has become an important strategy for enhancing regional competitiveness and promoting sustainable economic growth. Its implementation requires multi-stakeholder collaboration involving government, academia, businesses, communities, and media, as conceptualized in the Pentahelix model. Banten Province possesses considerable creative economy potential; however, its development continues to face various challenges that require stronger stakeholder synergy. This study aims to examine the implementation of the Pentahelix model in creative economy development at the Tourism Office of Banten Province, identify the roles and contributions of each stakeholder, and analyze factors affecting the effectiveness of collaboration. The study employed a descriptive qualitative approach using a case study method. Data were collected through semi-structured interviews with 18 informants representing government institutions, academics, business actors, communities, and media organizations. The findings were further supported by participatory observation and document analysis. The results reveal that the Pentahelix collaboration in Banten Province remains at an emerging stage, characterized by program-oriented, short-term, and government-driven collaboration patterns. The Tourism Office serves as the dominant orchestrator in coordinating collaborative activities, while non-government stakeholders have not yet fully functioned as strategic partners. The effectiveness of collaboration is constrained by weak cross-sector coordination, the absence of a permanent collaborative forum, limited supporting infrastructure, and low digital literacy among creative economy entrepreneurs. Strengthening institutional collaboration and stakeholder engagement is therefore essential to achieving sustainable creative economy development in Banten Province.

Pengaruh Kualitas E-LAPOR terhadap Kepuasan Mahasiswa Administrasi Negara Universitas Tidar

2026-05-10T13:43:54+08:00

This study aims to analyze the effect of E-LAPOR service quality on the satisfaction level of students in the Public Administration Study Program, class of 2024, at Universitas Tidar. A quantitative approach was employed in this study, with data collected through questionnaires distributed to 109 respondents determined using the Slovin formula based on the total registered student population. The analytical framework is grounded in two main theories, namely the DeLone and McLean Information System Success Model and Customer Satisfaction Theory, which serve as the basis for measuring the dimensions of information system service quality and user satisfaction. The findings indicate that E-LAPOR service quality has a positive and significant effect on student satisfaction. However, the magnitude of the effect found is still considered moderate, suggesting that user satisfaction is not solely determined by the quality of the system's services, but is also influenced by other factors such as users' initial expectations, prior interaction experience, and students' level of digital literacy.Descriptively, the E-LAPOR platform is considered quite helpful for students in submitting aspirations and complaints to the university. Nevertheless, there are several obstacles that require serious attention, particularly regarding system access speed, the accuracy of information displayed, and the assurance of user data security. Therefore, continuous improvement and development are necessary so that E-LAPOR can operate more optimally in meeting user expectations while encouraging broader and more meaningful public participation.

Keberlanjutan Program Kartu Lanjut Usia Terlantar di Daerah Khusus Ibukota Jakarta

2026-05-20T13:54:55+08:00

Abstract The Jakarta Elderly Card (Kartu Lansia Jakarta/KLJ) is one of the flagship social assistance programs of the Provincial Government of DKI Jakarta aimed at improving the welfare of neglected elderly people through the fulfillment of their basic needs. The program is regulated under Governor Regulation of DKI Jakarta Number 44 of 2022 and serves as part of the government's social protection efforts for vulnerable groups. Although the program has been implemented continuously, several challenges remain, including discrepancies between targeted and actual beneficiaries, changes in beneficiary application procedures, and reductions in the amount of assistance provided. This study aims to evaluate the sustainability of the KLJ Program in supporting the fulfillment of basic needs among neglected elderly citizens in DKI Jakarta. The study employed a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and documentation. Research informants included local government officials as policy makers, village-level administrators as program mediators, social facilitators, and elderly beneficiaries. The findings indicate that the sustainability of the KLJ Program still faces challenges in the resource dimension, particularly the reduction in assistance funds, which may affect the program’s effectiveness in meeting the basic needs of elderly beneficiaries. However, from the regulatory perspective, the program has established clear standard operating procedures. Furthermore, the Social Affairs Office of DKI Jakarta Province regularly provides technical guidance to social facilitators to improve assistance services and ensure that information regarding social assistance is accurately delivered to beneficiaries.

Resistensi terhadap Perubahan dalam Implementasi Program Makan Bergizi Gratis (MBG) di SMAN 1 Bandongan Kabupaten Magelang

2026-05-11T09:08:23+08:00

The Free Nutritious Meals Program (MBG) is a government policy aimed at improving students’ nutritional quality by providing nutritious meals in schools. However, its implementation still faces several obstacles that affect students’ acceptance of the program. This study aims to analyze student resistance to the implementation of the Free Nutritious Meal Program (MBG) at Bandongan State High School 1. The research method used was quantitative explanatory, involving 100 student respondents who are recipients of the MBG Program, selected through simple random sampling. Data were collected by distributing a questionnaire using a Likert scale and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that many students remain more comfortable with their pre-MBG eating habits, express concerns about the program’s implementation, and assess that the quality of food, clarity of information, support from teachers, and support from the school are inadequately provided. Furthermore, the implementation of the MBG Program was also assessed as not yet running optimally or in an organized manner. This situation indicates that the implementation of the Free Nutritious Meal (MBG) Program has led to student resistance to these changes. This study emphasizes the need for improvements in communication, coordination, outreach, and program implementation so that the goal of improving student nutrition can be optimally achieved.

Peran BNSP melalui Sertifikasi Balawista Sektor Pariwisata Bahari dalam Menciptakan Sustainable Development Goals (SDGs) di Provinsi Banten

2026-05-26T10:24:53+08:00

This research aims to analyze the role of the National Professional Certification Agency (BNSP) thru the Balawista certification program (Water Tourism Rescue Agency) in supporting the achievement of Sustainable Development Goals (SDGs) in the marine tourism sector of Banten Province. Banten Province has great potential for marine tourism with 82 beaches along a 509-kilometer coastline, but the high number of accidents in the waters highlights the urgency of strengthening a competency-based safety system. The research uses a descriptive qualitative approach with data collection techniques including in-depth interviews, direct observation, and documentation studies involving eight key informants from local government, BNSP, LSP, and tourism destination managers. Data analysis refers to George C. Edwards III's policy implementation theory, which includes the variables of communication, resources, disposition, and bureaucratic structure. The research results show that Balawista certification significantly contributes to four SDG goals, namely SDG 3 (Health and Well-being), SDG 8 (Decent Work and Economic Growth), SDG 11 (Sustainable Cities and Communities), and SDG 14 (Life Below Water). However, out of a total of around 450 Balawista members in Banten, only about 150 have official competency certificates. The implementation of certification is still hindered by budget constraints, limited access to LSP in the regions, low socialization, and a lack of economic incentives for certified personnel. Strengthening Balawista certification requires integrated collaboration between BNSP, local governments, LSP, and destination managers within the framework of collaborative governance to realize safe, professional, and sustainable marine tourism.

Pengaruh Perilaku Mahasiswa terhadap Ketertarikan Literasi Buku Fisik dalam Lingkungan Pembelajaran Akademik

2026-05-12T09:53:12+08:00

This study aims to analyze the influence of student behavior on interest in physical book literacy within the academic learning environment in the digital era. The development of information technology has changed students’ literacy patterns, causing digital media to become more dominant in academic activities. However, physical books still play an important role in helping students understand learning materials more deeply. This research employed a quantitative approach with an explanatory research design. The sampling technique used probability sampling through a simple random sampling method involving 75 active students of the Public Administration Study Program. Research data were collected through questionnaires using a four-point Likert scale and analyzed using descriptive statistics, validity tests, reliability tests, simple linear regression analysis, and hypothesis testing using IBM SPSS Statistics 27. The results showed that 72% of students predominantly used digital media because it is considered practical and easily accessible. However, physical books are still used to understand theoretical materials and improve learning concentration. In addition, 69% of respondents used a combination of digital media and physical books in the learning process. The regression test results indicated that student behavior significantly influences interest in physical book literacy within the academic environment. The findings show that digital media and physical books complement each other in supporting the quality of student learning and maintaining academic literacy culture in higher education institutions during the digitalization era.

Pengaruh Transportasi, Infrastruktur Jalan, dan Ketersediaan Informasi terhadap Kepuasan Pengunjung Candi Mendut

2026-05-21T09:42:03+08:00

Visitor satisfaction is a key indicator in assessing the success of managing heritage tourism destinations with high historical and cultural value. The suboptimal accessibility and availability of information in the Mendut Temple area present issues that require in-depth analysis. This study aims to determine the influence of transportation accessibility, road infrastructure, and information availability on visitor satisfaction at Mendut Temple. The study employs a quantitative approach using a survey method involving 148 Mendut Temple visitors selected via purposive sampling and distributed through social media, followed by analysis using multiple linear regression with the assistance of SPSS software. The results indicate that, when considered individually, ease of transportation access does not significantly influence visitor satisfaction because the majority of visitors come from areas geographically close to the tourist site, so transportation is not a primary consideration in their travel experience. Meanwhile, road infrastructure and information availability each have a positive and significant effect on visitor satisfaction, with information availability being the most dominant variable. Simultaneously, the three variables together explain 67.7% of the variation in visitor satisfaction at Mendut Temple. This study reinforces the empirical basis that the availability of information is the most critical dimension of accessibility in shaping visitor satisfaction at cultural heritage-based tourist destinations. Practically, this study recommends that the managers of Mendut Temple and the Magelang Regency government prioritize the enhancement of digital tourism information, informative signage, and the continuous improvement of road infrastructure to create a more comfortable and satisfying visitor experience, thereby encouraging repeat visits to Mendut Temple.

Penyalahgunaan Wewenang Aparat Kepolisian Dalam Perspektif Good Governance: Studi Kasus Ferdy Sambo

2026-05-10T15:41:57+08:00

The abuse of authority by police officers is a form of power deviation that can hinder the realization of good governance and reduce public trust in law enforcement institutions. The Ferdy Sambo case represents a clear example of abuse of authority within the police institution, involving not only criminal violations but also reflecting weaknesses in institutional governance and internal supervision. This study aims to analyze the forms of abuse of authority by police officers from a good governance perspective through the Ferdy Sambo case study. The research employs a qualitative method using a literature study approach by collecting data from academic journals, books, legal regulations, and other relevant sources, which are then analyzed using content analysis techniques. The findings reveal that the abuse of authority occurred in the forms of exceeding authority, misuse of authority, and arbitrary actions, influenced by weak internal supervision, a hierarchical bureaucratic culture, strong personal loyalty to superiors, and low accountability and transparency within the police organization. The impacts of such abuse include declining public trust in the Indonesian National Police, damage to the institution’s reputation, and disruption of fair law enforcement processes. This study concludes that strengthening good governance principles through improved supervision, integrity, professionalism, and accountability is essential to prevent the recurrence of abuse of authority within police institutions and to support the realization of a more transparent, accountable, and trustworthy law enforcement system in Indonesia.

Kualitas Layanan Perpustakaan Kota Magelang Berdasarkan Dimensi LibQUAL+TM pada Persepsi Generasi Muda

2026-05-21T09:35:02+08:00

The purpose of this study is to assess the quality of services at the Magelang City Library from the perspective of the younger generation through the application of the LibQUAL+TM approach. The primary focus of this study is to determine how users aged 15 to 24 perceive the quality of library services, which includes aspects such as the Service Affect, the Library as Place, Personal Control, and Informaation Access. To determine respondents who met the study criteria, a descriptive quantitative method using simple random sampling was employed. To measure user satisfaction with library services, a questionnaire was distributed to 110 individuals out of a total of 20,074 users, with a margin of error of 10%. The Likert scale ranged from 1 to 5. The research results indicate that the overall quality of services at the Magelang City Library is considered satisfactory. Library as Place received the highest score because the library’s physical facilities were rated as comfortable, clean, and pleasant, and were able to support reading and learning activities for the younger generation. Additionally, the Service Affect aspect was also rated positively because librarians were perceived as friendly, responsive, communicative, and capable of effectively meeting visitors’ needs. However, the aspects of Personal Control and Information Access continued to show a significant neutral response. Therefore, in the future, libraries must focus on developing digital services, improving the quality of their information collections, providing more modern facilities, and optimizing their information retrieval systems.

Pengaruh Keterlibatan Mahasiswa dalam Organisasi terhadap Tingkat Self-Confidence di Lingkungan Perguruan Tinggi

2026-05-20T13:46:19+08:00

This study aims to analyze the effect of student involvement in organizations on self-confidence levels, using a quantitative approach with a causal survey design. The background of this research is based on the importance of developing students' character and potential not only through academic learning but also through real-life experiences in organizational environments, which serve as social laboratories for developing mature personalities. The study sample consisted of 100 students, determined using the Slovin formula with a 10% margin of error. They were selected through simple random sampling. The instrument was a Likert-scale questionnaire with proven validity and very high reliability (Cronbach's Alpha = 0.933). Data collection was carried out by distributing questionnaires directly, then analyzed using correlation tests and simple linear regression to determine the direction, strength of the relationship, and the magnitude of the influence between the variables. The analysis results showed a very strong positive relationship between the two variables (r = 0.732) and a significant effect with a contribution of 54%, formulated in the regression equation

Y^=5.18+0.60X. This figure indicates that organizational involvement has a significant impact on building self-confidence, while the remaining variables are influenced by factors outside of this study. These results conclude that the more active and intense a student's involvement in an organization, the higher their self-confidence. This confirms that student organizations play a crucial role as a means of student self-development outside of classroom learning. Therefore, their existence needs to be optimized by educational institutions to produce graduates who are not only academically intelligent but also possess strong self-confidence and social skills.